How can we help?

Connect your first channel, understand what Synthight does with your conversations, and get your team set up.

• What is Synthight?
• Quickstart
• Navigating Synthight

Connect the tools where your customer conversations already live — support desks, live chat and your CRM.

• How integrations work
• Support channels →
• Managing your integrations

Understand findings, topics and the analysis Synthight produces from your conversations.

• Topics vs. findings — what's the difference?
• Findings →
• Topics →

The people and companies behind your conversations — profiles, churn risk, and saved lists.

• Tracking people
• Filtering and sorting people
• Tracking companies

Go beyond support tickets — validate hypotheses, run Simulations, and interview real customers.

• Tests →
• Simulations →
• Interviews →

Turn findings, topics, people, companies, interviews or simulations into a shareable AI-written report.

• Report types explained
• Creating a findings report
• Creating a topics report

Invite teammates, tune the AI to your company, and manage company-level settings.

• Inviting and managing team members
• Model tuning — training the AI on your company
• Company profile settings

Plans, seats, security and how your data is handled.

• Plans and billing
• Security and data handling
• Personal profile and preferences

Quick answers to the most common questions about Synthight — integrations, insights, research tools, billing, and security.