Plans and billing
Synthight's pricing tiers, how overage billing works, and where to manage payment method, invoices, and cancellation.
Sidebar → Workspace → Billing. Plans are compared and changed from Manage Plans.
Plans
Synthight is priced on ticket volume, with unlimited team seats on every plan:
| Plan | Price | Tickets included | Price per extra ticket | Simulation responses/mo | Reports/mo | Trial |
|---|---|---|---|---|---|---|
| Free | $0 | 100 | — (no overage billing) | 50 | 1 | — |
| Starter | $99/mo | 1,000 | $0.08 | 250 | 10 | 15 days |
| Pro (Popular) | $199/mo | 4,000 | $0.06 | 1,000 | 40 | 15 days |
| Scale | $399/mo | 10,000 | $0.04 | 2,500 | 100 | 15 days |
| Enterprise | $999/mo | 25,000 | $0.03 | Custom | Custom | — |
All paid plans include unlimited integrations, unlimited lists, unlimited saved audiences, raw data export, and 24/7 support.
Enterprise is Synthight's newest tier and isn't self-serve yet — contact Synthight to move onto it once you're consistently past Scale's 10,000-ticket allowance.
How overage billing works
Every plan's ticket allowance is a soft cap, not a hard limit — analysis never stops because you've hit your monthly ticket count. Instead:
- Every ticket ("processed conversation") beyond your plan's included volume is billed as overage, at that plan's per-ticket rate.
- Overage isn't charged the moment you cross the line — it accrues for the rest of that billing period, then is billed automatically alongside your next renewal charge.
- This means nothing you send Synthight ever goes un-analyzed just because you're over your plan's baseline — you simply pay for the extra volume you actually used.
The Free plan has no overage billing configured — it's meant for evaluating Synthight below its limits, not for scaling past them.
Billing cycle and renewal
Your billing period runs from the date you subscribed (or last changed plans) to the same date the following month. On renewal:
- Synthight tallies your actual usage for the period that just ended — tickets processed and interview answers collected, each measured against your plan's included amount.
- Any overage from that finished period is charged automatically, alongside the new period's plan fee, to the card on file.
- A fresh usage period starts immediately.
Current usage
The Current Usage section shows Processed Conversations, Simulation Responses Generated, Interview Answers Collected, and Reports Generated for the active period, each with a tooltip breaking out how much was included in your plan versus how much was excess. If you're over on any metric, a note reminds you that the overage will be billed at the end of your billing period.
Subscription status
Shows one of: Active, Trial (with days remaining), Past Due, Paused, Canceled, or Free.
Payment method
Depending on how your workspace is set up, billing is either automatic (card on file — Add Payment Method / Update Payment Method) or manual (handled directly by the Synthight team — you can Request Manual Billing, or switch back to card). Overage is only auto-charged for card-based billing; manually-billed workspaces are invoiced directly by the Synthight team instead.
Invoices
Shown under Invoices, each with a status: Draft, Issued, Paid, or Unpaid.
Manually paid invoices don't appear in this list — contact support@synthight.com for manual invoice requests.
Canceling
Request Cancellation sends a cancellation request to the Synthight team rather than canceling immediately — your subscription stays active until the team processes it and follows up with you.
Next steps
Frequently asked questions
What happens if I go over my plan's included ticket volume?
How do I cancel my Synthight subscription?
Can I pay by invoice instead of a credit card?
When does overage actually get charged?
What do "Past Due" or "Paused" mean under Subscription Status?
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