Integrations
Connect the tools where your customer conversations already live — support desks, live chat and your CRM.
Synthight analyzes conversations from the tools you already use. Connecting a source is a one-time setup flow, after which conversations sync continuously — and only once a conversation is closed or resolved, so analysis always reflects how it was actually handled.
How each tool stays in sync
| Tool | Sync method |
|---|---|
| Zendesk, Intercom, Freshdesk | Polls automatically every 5 minutes, 24/7 |
| Freshchat | Pushes updates in real time via webhook |
| Gorgias | Syncs on connection and on manual Sync Now |
Frequently asked questions
Which support tools can I connect to Synthight?
Zendesk, Intercom, Freshdesk, Freshchat, and Gorgias — each with its own step-by-step setup guide in this section.
How often does each integration sync?
Zendesk, Intercom, and Freshdesk poll automatically every 5 minutes around the clock. Freshchat pushes updates in real time through a webhook, and Gorgias syncs when you connect it and whenever you click Sync Now.
Do all integrations require the same setup steps?
No. Most connect with either an OAuth app or an API key, but each tool's exact steps differ slightly — see that tool's connection guide for the specifics.
Where do I go to connect or manage a support tool?
Sidebar → Workspace → Connections. Every connected and available tool shows up there as a card with a live status badge.