Getting started
Connect your first channel, understand what Synthight does with your conversations, and get your team set up.
New to Synthight? Start here. These guides take you from an empty workspace to your first set of customer insights in about fifteen minutes.
What you'll do here
- Create your account and organization — pick a language and theme, then join or create an organization.
- Connect your first channel — Zendesk, Intercom, Freshdesk, Freshchat, or Gorgias.
- Wait for the first sync — Synthight only analyzes tickets once they're closed or resolved.
- Review your first findings — see what Synthight pulled out of your conversations.
- Invite your team — add teammates with the right role.
See the Quickstart for the full walkthrough of each step.
Frequently asked questions
How long does it take to get from signup to first insights?
About fifteen minutes, if you connect a channel with recent activity — see the Quickstart for the full walkthrough of each step.
Which support tools can I connect first?
Zendesk, Intercom, Freshdesk, Freshchat, or Gorgias — connect whichever one carries most of your customer conversations.
Why don't I see findings right away after connecting a channel?
Synthight only analyzes tickets once they're closed or resolved, so an open, ongoing conversation won't produce a finding until it's closed in your source tool.
Do I need to invite my team before connecting a channel?
No — connect a channel and review your first findings first, then invite teammates with the right role once you're ready to share access.
Articles
- What is Synthight?Synthight turns every customer support conversation into findings, topics, and reports your team can act on — automatically.
- QuickstartGo from signup to your first findings — create your workspace, connect a channel, and read what Synthight found.
- Navigating SynthightA tour of the sidebar, top bar, global search and notifications so you always know where a feature lives.
- Key concepts and glossaryPlain-language definitions of every core Synthight term — finding, topic, sentiment, churn risk, and more.
- Your home dashboardWhat's on the Home page — trends, top findings and topics, recent activity, and the quick-create New button.
- Customizing table columnsShow, hide, and reorder columns on the Findings, Topics, People, and Companies tables by dragging them into place.
- Exporting table data to CSVDownload the Findings, Topics, People, or Companies table as a CSV, choosing exactly which columns to include.
- Language and localizationHow to change Synthight's interface language, what language your reports and AI content are written in, and what language customer conversations can be in.
- Switching between organizationsOne Synthight login can belong to multiple organizations — here's how to switch between them, accept invitations, and create another.