Language and localization
How to change Synthight's interface language, what language your reports and AI content are written in, and what language customer conversations can be in.
Synthight's interface is available in English, Spanish, and Portuguese. One setting governs more than just menus and buttons, so it's worth understanding how the pieces fit together.
Changing the interface language
Go to Workspace → Company Settings and set Organization Language. This is a workspace-wide setting, not a personal one — everyone in your organization sees the app in the same language, and changing it changes it for the whole team, not just you. You'll also pick it once during onboarding, when your organization is first created.
The same setting drives AI output
Organization Language does double duty: besides translating the interface, it's the default language Synthight writes in whenever it generates something — report narratives, AI Survey questions, insight summaries, and more. There's no separate toggle for "app language" versus "output language"; they're the same setting.
Interviews are the one exception — each interview has its own language setting, independent of your organization's default, so you can run an interview in a different language than the rest of your workspace uses. See Creating an interview.
What language your customers can write in
Your organization's language setting only controls what Synthight shows you — it doesn't restrict what language your customers' conversations can be in. Synthight reads and analyzes tickets in the language your customers actually wrote them in, and doesn't require everything to be in English (or in your organization's chosen language) first. You don't need to translate anything before connecting a channel.
A small number of conversations may come through in a language Synthight doesn't yet support for analysis. Rather than analyzing these incorrectly, they're set aside as skipped tickets with the reason "Language Not Supported" — reviewable (and reprocessable) from the Topics page, the same as any other skipped ticket.
Next steps
- Company profile settings
- Creating an interview — per-interview language
- Understanding topics — skipped tickets
Frequently asked questions
Does changing the language setting affect just me, or my whole team?
Does the organization's language setting limit what language customers can write in?
Can I run an interview in a different language than my organization's default?
What happens if a customer writes in a language Synthight doesn't support for analysis?
Which languages does the Synthight interface support?
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