What is Synthight?
Synthight turns every customer support conversation into findings, topics, and reports your team can act on — automatically.
Synthight is a customer intelligence platform. It connects to the support tools you already use — Zendesk, Intercom, Freshdesk, Freshchat, Gorgias — and continuously reads every conversation flowing through them, so nothing important gets lost in the volume.
The problem it solves
Most teams already have the answers to their biggest product and support questions sitting in their ticket history. The problem is scale: nobody can read thousands of tickets a month, so decisions end up based on the loudest anecdote or the most recent escalation instead of the full picture.
Synthight reads all of it, continuously, and turns raw conversations into structured, evidenced analysis.
What Synthight gives you back
Once a channel is connected, Synthight organizes what it reads into a few core views, all reachable from the left sidebar:
| Area | What it shows |
|---|---|
| Findings | Specific, evidenced problems and requests pulled out of conversations |
| Topics | Clusters of conversations about the same subject, with volume and trend |
| Customers | Auto-built profiles for the people and companies behind every conversation, with sentiment and churn risk |
| Research | Proactive tools — Tests, Simulations and Interviews — for when you need answers beyond what's already in your tickets |
| Reports | AI-written documents built from any of the above, ready to share outside Synthight |
You don't configure a taxonomy up front. Synthight builds its topic and finding structure from your actual conversations, then lets you rename, merge and tune it as you go.
What it doesn't do
Synthight is not a helpdesk and does not reply to your customers. It reads conversations and produces analysis — your team keeps working in Zendesk, Intercom, or whatever you already use to actually respond.
Next steps
Ready to set it up? Continue to the quickstart, or jump straight to navigating Synthight for a tour of the sidebar.
Frequently asked questions
Does Synthight reply to customers automatically?
Do I need to set up categories or tags before Synthight starts working?
What's the difference between a finding and a topic in Synthight?
Which support tools does Synthight connect to?
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