Insights
Understand findings, topics and the analysis Synthight produces from your conversations.
Once conversations are flowing in, this is what Synthight gives you back — and how to read it.
Findings vs. topics
Both are built automatically from your conversations, but they answer different questions:
- Findings tell you what's wrong — a specific, evidenced problem or request, always a problem or ask.
- Topics tell you what people are talking about — a subject cluster that can be entirely neutral or positive, not just problems.
A topic can contain findings, but the two are tracked and filtered independently.
Frequently asked questions
What's the difference between a finding and a topic in Synthight?
A topic is the single subject a conversation is about, assigned exactly once per conversation. A finding is a specific, evidenced problem or request pulled out of that conversation — a conversation can surface zero, one, or several findings, and unlike topics, findings are always a problem or ask, never neutral.
Do I need to set up categories before Synthight starts generating findings and topics?
No. Synthight builds both automatically from your connected conversations — there's no taxonomy to configure ahead of time.
Can one topic contain multiple findings?
Yes. A topic is a subject cluster, and the conversations within it can each surface findings of their own — the two are tracked and filtered independently, so a topic's findings aren't confined to matching its theme.
Where do I go to see findings and topics?
Use the sidebar — Findings and Topics are separate pages, each with their own stat cards, filters, and detail pages.
In this section
Findings
5 articles
What findings are, how to filter, merge and act on them, and how to turn them into a report.
- Understanding findings
- Filtering and sorting findings
- The finding detail page
- Merging duplicate findings
Topics
5 articles
How Synthight clusters conversations into topics, the topic detail page, and topic reports.
View all