Managing topics
Rename, merge, archive, or find duplicate topics.
Last updated: 1 min read
rename topicmerge topicsarchive topic
Renaming a topic
Choose Rename from a topic's card or detail page and enter the new name. Your edits persist even as Synthight's clustering evolves — renaming "auth errors" to "Login problems" keeps it renamed.
Merging topics
Choose Merge Topics:
- Pick the Topic to merge — it will be deleted.
- Pick the Target Topic — it stays, and all incidents move into it.
- Confirm. You'll see a warning naming how many incidents move and confirming the source topic will be deleted.
Finding duplicates
Use Find duplicates on the Topics page to scan for topics that likely describe the same thing and merge them in one pass — the same idea as merging duplicate findings, applied to topics.
Archiving
Choose Archive (labeled Mark as Move to Main to reverse it). The archive confirmation includes an optional checkbox to try to prevent this topic from being detected again in future ticket processing.
Next steps
Frequently asked questions
Does renaming a topic stick even as Synthight keeps analyzing new conversations?
Yes. Your edits persist even as clustering evolves — renaming "auth errors" to "Login problems" keeps it renamed going forward.
What happens when I merge two topics?
The topic you pick to merge gets deleted, and all its incidents move into the target topic you chose to keep.
How do I reverse archiving a topic?
Use the same action, now labeled Mark as Move to Main, to bring it back to your main view.
How is Find duplicates on Topics different from the one on Findings?
It's the same idea applied to a different object — it scans for topics that likely describe the same thing so you can merge them in one pass, the way Find duplicates does for findings.
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