Topics
How Synthight clusters conversations into topics, the topic detail page, and topic reports.
Topics group conversations by subject so you can see what people are talking about, separately from whether it's a problem.
At a glance
Four clickable stat cards summarize the page and double as filters: Total Topics, New, Relevant Topics, and Avg Sentiment.
You don't configure a topic taxonomy up front — Synthight builds it from your actual conversations as tickets are analyzed, and you can rename, merge, or archive topics as it evolves.
Frequently asked questions
What are the four stat cards on the Topics page?
Total Topics, New, Relevant Topics, and Avg Sentiment — each doubles as a clickable filter.
Do I need to set up a topic taxonomy before Synthight starts grouping conversations?
No. Synthight builds topics automatically from your actual conversations as tickets are analyzed — there's nothing to configure up front.
Can I edit topics after Synthight creates them?
Yes. You can rename, merge, or archive topics as they evolve.
Articles
- Understanding topicsHow Synthight clusters conversations into topics, and how the Topics page is laid out.
- Filtering and sorting topicsNarrow the Topics table with the stat-card quick filters and the shared filter sidebar, then save the combination for later.
- The topic detail pageSee a topic's trend, related people and companies, associated findings, and customer personality traits.
- Managing topicsRename, merge, archive, or find duplicate topics.
- Creating a topics reportTurn a set of topics into a shareable AI-written report — either a priority ranking or a report on specific topics.