The topic detail page
See a topic's trend, related people and companies, associated findings, and customer personality traits.
Last updated: 1 min read
topic detail pageview supporting ticketscustomer personality traits
Click any topic to open its detail page. Use Back to Topics to return to the list.
What's on the page
- Trend Over Time — this topic's incident volume over the selected date range
- The incidents table for this topic, plus related people and companies
- Findings associated with this topic — problems that showed up specifically within these conversations
- Customer Personality Traits — an aggregate view (click View Detailed Traits) covering things like technical proficiency, communication style, patience level and trust in support, each summarized as Low/Medium/High or a short descriptive label
Reading an individual incident
Click into any incident and use Incident N of M to step through the topic's tickets one at a time, with View Original Ticket to jump back to the source system.
Actions available
From the topic's card or its detail page: Mark as seen / unseen, Rename, Archive (with the same "prevent future detection" option findings have), Merge Topics, Find duplicates, and Delete.
Next steps
Frequently asked questions
What are Customer Personality Traits on a topic's detail page?
An aggregate view covering things like technical proficiency, communication style, patience level, and trust in support, each summarized as Low/Medium/High or a short descriptive label — click View Detailed Traits to see the full breakdown.
Can I see the findings that came out of a specific topic?
Yes. The topic detail page lists Findings associated with that topic — problems that showed up specifically within its conversations.
What actions can I take from a topic's detail page?
Mark as seen/unseen, Rename, Archive, Merge Topics, Find duplicates, and Delete.
How do I step through the individual tickets in a topic?
Click into any incident, then use Incident N of M to move through the topic's tickets one at a time, with View Original Ticket to jump back to the source system.
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