The finding detail page

Click any row in the Findings table to open its detail page.

What's on the page

• Trend Over Time — how this finding's volume has moved, with a breakdown you can slice further
• Similar Variants — the different phrasings/instances of the same underlying issue Synthight grouped together. Each variant can be marked Make Main (promote it to the representative phrasing) or removed with Delete Variant
• Affected Incidents — the actual tickets, with an Interviews tab alongside if any interview responses also surfaced this finding
• Filters — the same filter sidebar used everywhere else, scoped to this finding

Every incident row links straight back to the original conversation with View Original Ticket — a finding is never just an AI claim, you can always jump to the exact ticket it came from.

Editing priority, status and category

You can update a finding group's Priority, resolution Status, and Category directly from the detail page — changes save immediately.

Archiving

Choose Archive to remove a finding from your main view. The confirmation dialog includes an option: "Try to prevent detecting this finding in future ticket processing" — check it if the finding is noise you never want resurfaced.

Deleting a variant

When you delete a variant, you can also choose to add it to your irrelevant-findings filter, so the same phrasing doesn't get re-detected later.

Next steps

• Merging duplicate findings
• Creating a findings report
• Tracking people — from the incidents table, click through to the person behind a ticket

Frequently asked questions