Findings
What findings are, how to filter, merge and act on them, and how to turn them into a report.
Findings are the main output of Synthight — specific, evidenced problems and requests pulled out of your customer conversations, always linked back to the tickets they came from.
At a glance
Four clickable stat cards summarize the page and double as filters: Total Findings, Urgent Priority, Resolution Rate, and Pending.
Every finding also carries a Priority (Low, Normal, High, Urgent) and one of seven Categories (Usability, Friction, Issues, Operations, Improvement Opportunity, Positive Feedback, Uncategorized) — see Understanding findings for what each one means.
Frequently asked questions
What are the four stat cards on the Findings page?
Total Findings, Urgent Priority, Resolution Rate, and Pending — each is clickable and doubles as a filter for the table below.
How many categories can a finding be assigned?
One of seven: Usability, Friction, Issues, Operations, Improvement Opportunity, Positive Feedback, or Uncategorized.
What priority levels can a finding have?
Low, Normal, High, or Urgent.
Where do findings come from?
They're pulled automatically out of your customer conversations and always linked back to the tickets they came from, so you can verify the source.
Articles
- Understanding findingsWhat a finding is, how it's scored, and how the Findings page is laid out.
- Filtering and sorting findingsNarrow the Findings table by category, priority, resolution status, date range, and more, then save the filter as private or share it with your organization.
- The finding detail pageRead a finding's trend, variants and source tickets, and rename, merge, or archive it.
- Merging duplicate findingsFind near-identical finding groups and merge them into one so your counts and trends stay accurate.
- Creating a findings reportTurn a set of findings into a shareable AI-written report — either a priority ranking or a report on one specific finding.