Filtering and sorting people

Quick filters from the stat cards

Total People, High Churn Risk, Avg Sentiment, and Resolution Rate — the four stat cards at the top of the People page — double as filters. Click any to apply it to the table below.

The full filter panel

Click the Filter icon to open the same filter sidebar used across Synthight — Date Range, Read Status, Resolution Status, Sentiment, Groups, Company, Tags, Ticket Type, and Custom attributes all apply here too. See Filtering and sorting findings for the full breakdown of every option — it's identical on People.

Saving a filter

Save a filter combination from the Current tab and it moves to Saved for one-click reuse. When you save one, you choose whether it's Private (only you) or shared with your whole Organization — see Filtering and sorting findings for the full save and visibility mechanics.

Search and sort

• Search — search people by name with the search box.
• Order by — sort any table column, ascending or descending, or by newest/oldest first.

Next steps

• Tracking people
• How churn risk is calculated

Frequently asked questions