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Tracking companies

See churn risk and sentiment at the account level, and drill into a single company's activity.

Last updated: 1 min read
account level churn riskB2B customer health scorecompany detail pageaccount health tracking

Sidebar → Customers → Companies — the account-level rollup of People, using the same signals.

The stat cards

Total Companies, High Churn Risk, Avg Sentiment, Resolution Rate.

The table

Columns: Company Name, People (how many contacts at that company), Churn Risk, Incidents, Avg Sentiment, Resolution Rate, Last Activity.

Charts

Top 10/20 Companies by Incidents, Top Companies by Churn Risk, and a Bubble Chart view.

The company detail page

Click any company to see its own trend chart, AI-generated summary, and its people, topics, and findings — each in a dedicated tab, filterable the same way as everywhere else.

Customizing and exporting the table

Reorder or hide columns, and export the table to CSV — see Customizing table columns and Exporting table data to CSV.

Next steps

Frequently asked questions

How is a company's churn risk different from a person's?
A company's Churn Risk isn't calculated separately — it's an incident-weighted average of the churn risk scores of the people at that company.
What does the "People" column in the Companies table show?
It's the number of individual contacts Synthight has tracked at that company, based on the tickets they've submitted.
What's on a company's detail page?
Its own trend chart, an AI-generated summary, and its people, topics, and findings, each in a dedicated tab that's filterable the same way as everywhere else in Synthight.
Can I export the Companies table?
Yes, the same way as the People table — reorder or hide columns first if you want, then export to CSV.

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