Interviews
Run structured, AI-moderated interviews with real customers over a shareable link.
Interviews are conversational, branching question flows you share with real customers or prospects, moderated automatically and summarized when they're done.
How it works
Interviews are live, spoken conversations — respondents talk out loud with an AI voice agent, not a text chat. Design your questions (optionally with branching logic), choose a voice and language, then share a public link. Synthight extracts findings and a summary automatically once each respondent finishes.
Frequently asked questions
Are Interviews text-based or spoken?
Interviews are live, spoken conversations — respondents talk out loud with an AI voice agent, not a text chat.
Do I need to review each Interview response manually to get findings?
No — Synthight extracts findings and a summary automatically once each respondent finishes.
Can Interview questions branch based on how someone answers?
Yes — you can optionally add branching logic so the conversation follows different follow-up paths depending on the response.
Articles
- Interviews overviewCreate and manage AI-conducted voice interviews with real customers over a shareable link.
- Creating an interviewSet up an interview's name and description, choose what respondent info to collect, and configure voice and access settings.
- Building an interview flowChoose Linear or Branching mode, and route follow-up questions based on how someone answers.
- Sharing an interview and collecting responsesShare the public link, and see what respondents experience during a live voice interview.
- Reviewing interview resultsRead an interview's summary, statistics, extracted findings, and individual responses.