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Creating a people report

Build an AI report on customer churn risk, sentiment, and resolution rate — either a ranked priority report or one on a specific person.

Last updated: 2 min read
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Open Generate New People Report from Reports → New Report → From People. It has two tabs.

Priority Report

Ranks your top people automatically by churn risk, incident volume, and sentiment. Set:

  • Quantity — Top 5, Top 10, or Top 15
  • Timeframe — Today, Last 7 Days, Last 30 Days, All Time, or Custom
  • Churn Risk — All Risk Levels, or filter to Low/Medium/High
  • Avg Sentiment and Resolution filters

Click Generate Priority Report.

Individual Report

Search and select one specific person from a table (Person, Company, Incidents, Churn columns), then Generate Individual Report.

What you get

A report with KPI cards (People affected, High churn risk, Avg sentiment, Resolution rate), a churn risk distribution chart, incidents-by-person chart, and a people breakdown table.

Tip

This is the report to reach for when you need a number for "what's our customer churn rate" or "who's most at risk right now" — the churn risk and resolution rate figures come straight from the same definitions used everywhere else in Synthight.

Next steps

Frequently asked questions

What's the difference between a Priority Report and an Individual Report for people?
A Priority Report automatically ranks your top people by churn risk, incident volume, and sentiment (Top 5, 10, or 15). An Individual Report is a deep dive on one specific person you search for and select yourself.
What filters can I apply to a people Priority Report?
Quantity (Top 5/10/15), Timeframe (Today, Last 7 Days, Last 30 Days, All Time, or Custom), Churn Risk level, and Avg Sentiment and Resolution filters.
Are the churn risk numbers in a people report reliable?
Yes — the churn risk and resolution rate figures come from the same definitions used everywhere else in Synthight, not a separate AI estimate calculated just for the report.
Can I generate a report on just one customer instead of a ranked list?
Yes — use the Individual Report tab, search for the specific person, and click Generate Individual Report.
What does a finished people report actually contain?
KPI cards (People affected, High churn risk, Avg sentiment, Resolution rate), a churn risk distribution chart, an incidents-by-person chart, and a people breakdown table.

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