Connect Gorgias
Link your Gorgias helpdesk to Synthight with your API key to sync tickets automatically.
Last updated: 2 min read
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Gorgias connects with an API key.
1. Get your Gorgias API credentials
- Go to your Gorgias admin panel.
- Navigate to Settings → Advanced → REST API.
- Generate an API key if you don't already have one.
- Note down three things:
- Base API URL — e.g.
https://yourcompany.gorgias.com/api - Username — your Gorgias account email address
- Password — the API key you just generated
2. Connect in Synthight
- Sidebar → Workspace → Connections → click the Gorgias card.
- Fill in Base API URL, Username (Email), and Password (API Key).
- Choose your Initial Sync Range: Start from now, Last week, Last month, or Last 3 months.
- Click Connect to Gorgias.
The integration connects and runs its initial sync immediately.
Syncing again manually
Once connected, the card offers a Sync Now button if you want to pull in new tickets on demand rather than waiting for the automatic sync.
Disconnecting
Reopen the card and choose Disconnect.
Troubleshooting
| Symptom | Fix |
|---|---|
| "Please fill in all required fields" | Base API URL, Username and API Key are all required — none can be left blank |
| Connection fails | Confirm the Base API URL includes /api at the end and that the API key hasn't been regenerated since you copied it |
Next steps
Frequently asked questions
Does Gorgias sync automatically like Zendesk or Intercom?
Not on a schedule. Gorgias syncs when you first connect it, and after that only when you click Sync Now on its card — it doesn't poll every 5 minutes the way Zendesk, Intercom, and Freshdesk do.
What credentials do I need to connect Gorgias?
Three things from your Gorgias admin panel under Settings → Advanced → REST API: the Base API URL, your account email as the Username, and an API key as the Password.
Why is my Gorgias connection failing?
Check that your Base API URL includes
/api at the end and that the API key hasn't been regenerated since you copied it — a regenerated key invalidates the one you entered.Can I limit which tickets sync from Gorgias to specific groups?
No — unlike Zendesk, Intercom, and Freshdesk, Gorgias doesn't offer group filtering. It syncs based on the Initial Sync Range you choose, and you pull in anything new with Sync Now.
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